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Optimal Independence Home Care — SMS Terms & Conditions

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Last Updated: May 1, 2026

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Please read these SMS/Text Messaging Terms & Conditions carefully. By opting into or participating in the text messaging program provided by Optimal Independence Home Care (referred to below as "we," "us," or "our"), you expressly consent to receive non-marketing and marketing text messages from us at the mobile phone number you provide. Consent to receive automated text messages is entirely voluntary and is not a condition of purchasing any services or receiving home care assessment protocols.

 

1. Program Description

Optimal Independence Home Care utilizes mobile text alerts to communicate with clients, family members, caregivers, and job applicants. Messages may include but are not limited to: [1]

  • Scheduling, appointment notifications, and free home care assessment reminders.

  • Service updates, operational caregiver check-ins, and medication reminders.

  • Billing, administrative inquiries, or application status updates for job applicants. 

 

2. Message Frequency

Message frequency varies based on company updated, direct interactions with our team, your ongoing care plan needs, and your specific scheduling requests. [1, 2]

 

3. Message and Data Rates May Apply
Optimal Independence Home Care provides these text updates as a completely free service to you. However, depending on your personal cell phone plan, your wireless provider's standard message and data rates may apply. For most modern cell phone plans, receiving these texts will cost you nothing.

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4. Supported Wireless Carriers

Our text alerts are delivered across all major United States wireless infrastructure networks, including AT&T, T-Mobile, and Verizon Wireless. Delivery of SMS is subject to transmission variables; carriers are not liable for delayed or undelivered messages. 

 

5. How to Opt-Out (Unsubscribe)

You can cancel our SMS communication service at any time. To stop receiving texts from us: 

  • Reply STOP directly to any text message you receive from us.

  • After texting STOP, you will receive a single automated confirmation text message confirming your removal from our text database. After this, you will receive no further mobile messages unless you manually re-enroll. 

 

6. How to Get Help

If you experience technical issues, need assistance, or have questions about our texting system:

  • Reply HELP to any text message you receive.

  • Reach out to our customer support desk via email at office@oihomecare.com.

  • Call our physical office directly at (818) 909-0089. 

 

7. Privacy and Protected Information

We highly value your privacy. Information collected through our SMS opt-in consent process—including your mobile phone number—will be kept strictly confidential. It will never be shared, rented, or sold to third parties or affiliates for promotional or marketing purposes. All data handling aligns with our standard corporate Privacy Policy. 

 

8. Changes to Terms

We reserve the right to modify these SMS Terms & Conditions at any time to reflect software updates or regulatory changes. Any changes will become effective immediately upon posting to the Optimal Independence Home Care website. 

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