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Optimal Independence Home Care — SMS Privacy Policy

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Last Updated: May 1, 2026

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At Optimal Independence Home Care (referred to below as "we," "us," or "our"), we are fully committed to protecting your privacy. This SMS Privacy Policy details exactly how we handle and protect the personal data collected through our text messaging program.

 

1. Information We Collect Through SMS

We only collect personal information that you voluntarily provide to us when you opt into our text messaging program. This data includes:

  • Your mobile phone number.

  • Your name.

  • Any specific scheduling or care details you type out and send to us via text message.

 

2. How We Use Your Texting Information

We use your mobile phone number and message history strictly to communicate with you about your home care needs or to provide company updates for employees. This includes:

  • Sending caregiver scheduling updates and appointment reminders.

  • Answering questions about our care services or employment applications.

  • Sending employee feedback surveys

 

3. Strict Mobile Data Protection (No Sharing)

Your privacy is our absolute priority. No mobile numbers, phone data, or explicit SMS opt-in consent information collected through our platform will ever be shared, sold, rented, or leased to third parties, affiliates, or partners for marketing or promotional distribution purposes. All text communication data remains entirely private and is accessed exclusively by our authorized staff to coordinate your care.

 

4. Opting Out of Text Messaging

You can choose to stop receiving text messages from us at any time. To opt out, simply reply STOP directly to any text message we send you. After you reply STOP, we will send you a final text to confirm you have been unsubscribed, and we will not text you again unless you request to re-enroll.

 

5. Contact Us

If you have any questions about this SMS Privacy Policy or how your phone data is handled, please contact our office directly:

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